Frequently Asked Questions
Everything you need to know about bringing the spirit of Samoa to your doorstep.
Where do you ship from and what are the delivery times?
We ship our authentic Samoan treasures globally from our warehouse in Australia. Domestic orders typically arrive within 3-7 business days, while international shipping can take 10-21 business days depending on your location and customs processing.
Are your products authentically made in Samoa?
Yes, we take great pride in sourcing our products directly from local artisans and businesses in Samoa and the wider Pacific. Our mission is to support the local economy and preserve traditional craftsmanship.
What is your return policy for cultural items and apparel?
We offer a 30-day return policy for most items, provided they are in their original, unused condition with tags attached. Please note that for hygiene reasons, certain items like earrings or intimate apparel cannot be returned unless faulty.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay to make your shopping experience as seamless as possible.
Do you offer wholesale opportunities for retailers?
Yes, we love partnering with other businesses to spread Samoan culture. If you are interested in stocking Measina Treasures of Samoa products, please contact us via our wholesale inquiry form for more information.